Refund policy

At Shadowz Sports Performance, we strive to provide the best products and services to our valued customers. To maintain the quality and integrity of our business, we have established a strict no returns policy. This policy ensures clarity and transparency regarding the purchase and return of our products.

Once a product is purchased, it is considered final sale and cannot be returned for a refund or exchanged because it is worn against your skin. However, if it meets specific criteria outlined below a credit can be refunded to you:

Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact our customer support within 15 days of receiving the product. We will gladly assist you in resolving the issue by offering a replacement or appropriate compensation.
Incorrect Order Fulfillment: If we have mistakenly shipped the wrong item or size, please notify us within 15 days of receiving the product. We will work diligently to rectify the error and provide you with the correct item as quickly as possible.

It is essential to carefully review product details, specifications, and size charts before making a purchase. We encourage customers to reach out to our customer support team for any clarifications or assistance in selecting the right product.

Please note that the following situations are not eligible for returns or exchanges:

Change of mind or personal preference after purchase.
Incorrect sizing chosen by the customer.
Products damaged due to misuse, mishandling, or improper care.

We highly recommend inspecting your order upon delivery and reporting any concerns promptly to ensure that we can address them effectively.

We appreciate your understanding and cooperation regarding our no returns policy. By making a purchase with Shadowz Performance Products LLC, you acknowledge and accept the terms and conditions outlined above. Our commitment remains focused on delivering exceptional products and providing exceptional customer service.